Workers angry with wealthy charity for refusing to implement national pay deal despite years of doing so

Over 60 Hull and East Riding Citizens Advice workers are to strike for the first time, Unite, the UK’s leading union, announced today (Tuesday).

The workers voted for strike action after the charity refused to increase pay in line with National Joint Council (NJC) scales operated by local authorities, as has been the norm for the last 20 years. The NJC has recommended a consolidated payment of £1,925 for all grades for 2022. 

Citizens Advice in Hull and East Riding can afford to implement the payment and had cash reserves of £1,076,156 as of 31 March 2022.

Unite general secretary Sharon Graham said: “For two decades, Citizens Advice’s workers in Hull and East Riding have dutifully accepted the NJC’s pay recommendation, despite it resulting in years of real terms pay cuts. But now, the charity is reneging on that agreement because they say the offer is too high. This is totally unacceptable and duplicitous behaviour by an organisation that can afford to pay.

“Our members, who are struggling with rising costs and are being treated appallingly by their employer, are right to strike. Our members’ jobs, pay and conditions are this union’s top priority and Citizens Advice’s workforce will receive Unite’s total support.”

Over the last 10 years, NJC pay awards have resulted in real terms pay cuts of 27 per cent for Citizens Advice advisors and have reduced the pay for admin staff from £5,000 above national minimum wage in 2014 to just 40p above the minimum wage today. 

The workers will strike on 31 July followed by one day strikes on 7 August, 9 August and 11 August. If the dispute is not resolved more strike action will be scheduled. Citizens Advice Hull and East Riding services will not be available during the strikes. 

Unite regional officer Mike Wilkinson said: “Our members care about the work they do and are not highly paid for it. They would rather be helping their clients than be on the picket line. Citizens Advice, however, has left them with no choice but to strike. The charity needs to implement the NJC’s pay award, or this dispute will escalate.” 


For media enquires ONLY contact senior Unite communications officer Ryan Fletcher on 07849 090215 or 020 3371 2065. 

Email: [email protected]

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Unite is Britain and Ireland’s largest union with members working across all sectors of the economy. The general secretary is Sharon Graham.