Unite concern for staff following Prudential announcement

Unite concern for staff following Prudential announcement

16 January 2018

Unite the union representing staff working in Prudential and across Capita has today (Tuesday 16 January) expressed concern following the announcement of the end of the life and pensions contract between the companies.

Some 1,100 staff and around four million customer policies will be impacted by the news of a Prudential partnership with Tata Consultancy Services (TCS). In addition 180 Prudential IT staff are transferring to TCS.

Ian Methven, Unite regional officer, said: “News that Prudential is ending its long contract with Capita has come as a shock to the employees across the businesses. There is legitimate alarm about what this TUPE transfer of staff means for their job security and future employment.

“Unite is calling on Prudential to urgently meet with the union in order to clarify what this new partnership will mean for the loyal workforce who continue to deliver the highest customer service for Prudential policy holders.

“There must be concrete guarantees that this new contract will not merely result in hundreds of jobs being offshored to India or important workplaces like Belfast being simply shut down.

“There has been no evidence that the Prudential appetite for offshoring has delivered any of the cost efficiencies which management have promoted, not to mention improved customer service outcomes.

“Prudential has worked closely with Capita for over ten years. The decision to transfer work to a new provider brings understandable fear about whether this is merely  another cost cutting exercise which will only serve to cut service and quality in the pursuit of efficiency. Where does this race to the bottom end for the staff?”

Unite is calling for urgent meetings with senior management across Prudential, TCS and Capita to get the guarantees that the workforce rightly deserve.  


For further information contact Saba Edwards; 07768693 953.   

Notes to editors:

  • Unite is Britain and Ireland’s largest trade union with over 1.4 million members working across all sectors of the economy. The general secretary is Len McCluskey.