RBS technical problems – cost cutting must halt to put...

RBS technical problems – cost cutting must halt to put customers first, says Unite

03 December 2013

Unite, the union that represents staff at Royal Bank of Scotland, has called on the bank to halt its cost cutting programme in light of yesterday’s banking problems.

Since 2008 the bank has announced over 30,000 job losses in the UK and embarked on extensive restructuring, including offshoring of IT functions. Unite has today asked the bank to demonstrate these latest problems are not caused by staff shortages or a lack of necessary investment in the infrastructure of the bank.

Dominic Hook, Unite national officer said: “Since the start of the financial crisis Royal Bank of Scotland has announced over 30,000 job losses. IT problems will do nothing to reassure customers that RBS' commitment to quality customer service is backed up by proper investment in staff and systems.

“It is unacceptable that the bank's customers are once again facing inconvenience. Unite has grave concerns that staffing challenges are exacerbating the problems facing the bank, challenges that could be further amplified when the CEO announces the outcomes of his Strategic Review in February.

“RBS staff will now be working hard to rectify the problems at the bank. Serious questions must be asked as to why constant job cuts are being made when there are clearly serious issues which need addressing by management. Customers and staff have the right to expect more from their bank.”


For further information contact: Saba Edwards, Unite senior communications officer on: 07768 693 953
Twitter: @unitetheunion facebook: unitetheunion1

Notes to editors
•    Unite is Britain and Ireland’s largest trade union with over 1.4 million members working across all sectors of the economy. The general secretary is Len McCluskey.