RBS announces cuts to business customer relationships teams

RBS announces cuts to business customer relationships teams

22 January 2015

Royal Bank of Scotland has announced plans today (Thursday 22 January) to cut 160 staff from 54 locations across the UK. In addition RBS will be moving the processing work, currently undertaken by these teams, to India.
Unite, the UK’s biggest union, is challenging the taxpayer backed bank over the impact this cost cutting exercise will have on customer service, and the justification for offshoring work.
Unite national officer Rob Macgregor said: “Experienced and skilled staff which service the business customer relations teams will today be devastated by news that their jobs could be lost. It is a further insult that Royal Bank of Scotland, as a taxpayer backed bank, will be sending 60 roles which are being done in the UK offshore to India.
“The roles impacted today are vital to the service business customers enjoy with local support teams and Unite has a real concern that such a loss will be detrimental to customer service.”
RBS staff have been informed of this news today, Thursday 22 January. Unite understands that staff will be leaving from May to August 2015.
The following customer relations teams are being closed:

Aberdeen, Ayton, Basingstoke, Birmingham, Bournemouth, Brecon, Brigg, Bromley, Cambridge, Cardigan, Carlisle, Cheltenham, Coventry, Crawley, Crediton, Derby, Dorchester, Driffield, Dundee, Elgin, Fraserburgh, Frome, Grimsby, Hastings, Haverfordwest, Hereford, Inverness, Kendal, Kilmarnock, Kirkcaldy, Kirkwall, Leicester, Lincoln, Liverpool, Macclesfield, Newcastle upon Tyne, Newquay, Newtown, Northwich, Oxford, Paisley, Peterborough, Plymouth, Romford, Southampton, Spalding, St Albans, Stranraer, Swansea, Taunton, Torquay, Wolverhampton, Yeovil and York.
For further information contact Saba Edwards, Unite the union on 07768 693 953.
Twitter: @unitetheunion Facebook: unitetheunion1
Notes to editors

Unite is Britain and Ireland’s largest trade union with over 1.4 million members working across all sectors of the economy. The general secretary is Len McCluskey.