Prudential staff start industrial action over job loss...

Prudential staff start industrial action over job losses to India

31 August 2016

Prudential staff have today (Wednesday 31 August) commenced industrial action because of the decision by the company to offshore skilled jobs to Mumbai. The Unite members based in Reading, voted 97 per cent in favour of industrial action over plans to offshore some 76 jobs dealing with annuities to India.

Staff in the Annuities Department will not “co-operate or undertake any work related to Project Jupiter” which is the plan to offshore work from the Reading site. Unite understands that this will severely delay the transfer of work to Mumbai. 

Unite believes that this industrial dispute will have significant consequences on the speed and accuracy of the vital annuities work currently undertaken in Reading for Prudential customers. There are serious questions that Prudential must now answer in terms the of knowledge and skills levels of those overseeing this annuities work because of this industrial action. 

Unite regional officer Ian Methven said: “The industrial action by Prudential staff represents the anger felt over the transfer of 76 skilled workers from Reading to Mumbai. 

“Unite has repeatedly challenged the business case for this offshoring as there will not be any benefit to customers and the cost savings are also questionable. The union is urging Prudential to halt the offshoring of this skilled work and bring this dispute to an end. 

“The union has presented a counter proposal asking the company to stop the offshoring and to engage constructively with Unite and our members on how the Reading employees can deliver efficiencies, while retaining the knowledge and experience.”

As part of this industrial action staff will not be doing the following work linked to the annuities transfer: 

  • Checking 
  • Shadowing 
  • Training 
  • Auditing of Mumbai auditors
  • Answering emails
  • Answering telephone queries
  • Answering Instant Messaging questions
  • Technical Referrals from Mumbai 
  • Creating/amending BPMs
  • Creating/amending checklists
  • Amending of Template Letters
  • Auditing of processers
  • Meetings
  • and no coaching.

The action will start from: 00:01am on Wednesday 31 August 2016.

The Prudential plan to offshore work, entitled ‘Project Jupiter’, is the moving of individual annuities servicing and bereavement work from Reading to Mumbai. Prudential has approximately 1.4 million annuities customers that would require these services at some point in the life cycle of their products. The actual work-types involved are: overseas payments, overpayments, bereavements, enquiries, tax, power of attorney, bankruptcy, joint life annuities and guarantee annuities. This work has just started on migrating overseas payments with the last work type guarantee due to be completed by March 2017.


For further information contact Saba Edwards on: 07768 693 953.   

Notes to editors:

  • Unite is Britain and Ireland’s largest trade union with over 1.4 million members working across all sectors of the economy. The general secretary is Len McCluskey.