Co-operative Bank job cuts could hit customer service ...

Co-operative Bank job cuts could hit customer service warns Unite

17 November 2016

Britain’s largest union, Unite warned that the Co-operative Bank’s industry leading customer service could be hit as the bank announced today (Thursday 17 November) it was cutting 200 roles across the organisation.

Expressing concern over the breadth and the speed of the planned cuts, Unite questioned whether the bank could continue to function effectively and offer high rates of customer satisfaction. 

Despite receiving assurances that compulsory redundancies will be kept to a minimum, Unite understands that the Co-operative Bank is seeking to complete the planned job cuts by Christmas. 

Commenting Unite national officer Rob MacGregor said: “The speed and breadth of these cuts will hit the Co-operative Bank’s much cherished customer service and with it the bank’s unique selling point.

“Compulsory redundancies are anathema to all trade unions, but the timing of this exercise just before Christmas is a real blow to our members.

“We will be supporting our members through this difficult time - and pressing the bank to reconsider these cuts where possible - which will leave loyal staff facing an uncertain Christmas and worrying new year.”


For further information please contact Unite head of media and campaigns Alex Flynn on 020 3371 2066 or 07967 665869. 

Notes to editors:

  • Unite is Britain and Ireland’s largest trade union with over 1.4 million members working across all sectors of the economy. The general secretary is Len McCluskey.