Community banker operational roles

As advised previously Unite and Barclays have been in discussions around the current OS2 and OS3 roles to see how they fit into the Community Banker roles going forward. We have now reached agreement on the implementation of two new Community Banker- Operational Banking roles, graded as before at BA2 and BA3.

These changes when implemented are designed to have no impact on overall resourcing; however, there will be a change in the overall distribution of staff numbers across roles and grades. The changes are designed to avoid redundancies where possible, with the aim of delivering the new operating model by the 1st January 2015.

At present there are around 160 OS3 and 1400 OS2 roles. In future there will be approximately 540 Operational Banking(OB) roles, 590 Essential Operational Banking(EOB) roles, whilst circa 430 current OS2 roles will switch to Essential Banking roles. This change therefore, creates the potential for around 400 promotions.

Community Banker-Operational Banking

This BA3 role will be responsible for the operational performance of a large branch or hub. All existing OS3’s will be matched across to the new role subject to individual considerations over the need (where appropriate) to travel across a hub of branches. Expenses will be paid for travel to locations other than the normal place of work, where this is not a substantially similar journey.

Once the existing OS3’s have been placed into a role the remainder will be advertised to the existing OS2 population on a ring fenced basis. There will be a simplified application and assessment process for this group.

Community Banker-Essential Operational Banking

Following representations from Unite this BA2 role has been created for branches with no managers in place. Colleagues in this role will be mainly customer facing but will retain overall responsibility for cash management in their branch. They will be supported, as now, by hub managers and the OB, who will be a regular visitor and responsible for operational performance.
As above, all OS2’s can apply for the new EOB vacancies; alternatively they can opt to preference for an EOB or Essential role. If an EOB role is retained within their current location then they will remain at this branch. If an EOB role is not retained then they will be asked to preference for other  EOB2 roles.

Community-Banker Essential Banking

As stated above, there are insufficient OB and EOB roles for all current OS2’s. As a result, whilst some may preference to the Essential role, all those who do not secure an OB or EOB role will eventually move over to an Essential Role.

This is not a redundancy situation - both the OS2 and EB role are graded at BA2. In addition current salaries will be maintained and it has been agreed, as with the recent changes to the PB role, that anybody moving into the EB role will be treated as an EOB for the purposes of the 2015 pay review which means that pay rises will be calculated on the enhanced non-standard BA2 matrix.

Lastly, as a result of the changes all EB role holders will be trained to undertake all the necessary cash management duties. In larger branches this will be overseen by branch managers and the OB, whilst in smaller outlets this will be overseen by the EOB who will be assisted by the OB.


Overall Unite is pleased with the outcome of the talks with Barclays and the completion of the final elements of the Community Banker changes. We accept that this will be a challenging time for those involved but believe the combination of a new career path for operations, the creation of 400 more senior roles, the protections built in for current OS2’s plus the fact that all of this can be delivered without the need for redundancies, are huge positives.

Any concerned members should contact their local Unite Workplace Rep or contact our helpline on 0844 7360134. If you are not a member, please contact a local Rep or join online below.