It's been over a year since the former business secretary, Sajid Javid said these words at the launch of the government consultation on restaurant tips in May 2016. Unite hailed it as a massive, rightful victory for working people. But 19 months later, workers are still waiting....
Why are we waiting?
Eating out this festive season, and want to reward good service? Then please beware of the service charge automatically added to your bill. It's not a tip. In some restaurants workers won't see a penny of it.
FYI, you don't have to pay it. Ask for it to be taken off and tip in cash instead this Christmas. Because a cash tip is more likely to go to the people that deserve it, the low paid waiters and kitchen staff who have helped make your meal special - and not be gobbled up by greedy bosses.
Unite has been exposing rip-off tipping practices in the hospitality industry since 2008. In May 2015 we turned the heat up on Pizza Express over the 8 per cent so-called 'admin fee' it was taking from staff tips paid on a card.
We won at Pizza Express! Our summer of campaigning sparked a media blitz. The huge public backlash forced many more restaurant chains to abandon their unfair tipping policies - it even prompted the government to act with the launch of its consultation.But here we over two years later and rip off tip scams are still making headlines.